On July 2, at the AITO Wenjie M5 Smart Driving Edition User Experience Day event, Dr. Kang Bo, Vice President of Cyrus Automotive, said: AITO Wenjie is a cutting-edge brand in the new energy vehicle industry and attaches great importance to improving user experience. Service experience. At a time when the global service concept has transitioned to "software-based" proactive services, AITO World will lead everyone into the era of smart car service 3.0, and will release a CARE service strategy and brand partnership plan in the near future.
AITO's service strategy is a new smart service system built with CARE as the core concept and driven by caring for users. Among them, C stands for "user-centered". By carefully designing the service system around the user's car use scenarios and car life, it can bring worry-free car use guarantees and an extremely superior service experience. A stands for active service, which understands user needs and provides "non-sensory services" like "car butler" through digital technology, such as full-touch APPs that link digital scenarios; continuously upgraded OTA ensures that vehicles are always new when used; All-weather intelligent diagnostic services provide remote protection at all times to ensure vehicle safety. R stands for respect, which will bring a sense of respect and respect at home in terms of service environment, standards, processes, etc. E stands for digitalization, which is the brand gene and core driving force of AITO Wenjie. It will provide all-area digital services and bring a more transparent, efficient and high-quality service experience.
Excellent product quality and service experience have also won AITO World’sGood user reputation. Based on this, AITO Wenjie will also launch a brand partnership program in the near future that includes three exclusive benefits: "worry-free car use", "selection privileges" and "service co-creation" to express gratitude and give back to users for their recognition.
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Editor: Qin Qingbao